Case123.com is owned and operated by Exati Technologies Inc., a global retailer and manufacturer of smartphone accessories headquartered in Toronto, Canada. Our mission is to provide the best smartphone accessories at a bargain price. Our close ties with manufacturers mean we will always be the first to offer leading-edge products at discounted price. We further exceed your expectations with top-notch customer service from our knowledgeable staff.
If you are interested in wholesale or large quantity orders, please contact us at sales@case123.com.
Security
At Case123.com, we respect and protect your right to privacy. Your credit card and personal information are encryted by the latest Secure Socket Layer (SSL) technology to ensured secured communication between your computer and our server.
Case123.com will never sell, trade or rent your personal information to others.
Shipping and Returns
Canadian Shipping
Shipping within Canada are through
Canada Post Lettermail or Expedited Parcel. The Lettermail option is available for small orders within specific weight and size restrictions. Lettermail can take up to 7 business days to
deliver, but it provides no proof of delivery and no tracking, so we are unable to cover the risk of loss and damage if you choose this option. Bigger items requires Expedited Parcel which will cost more. Expected delivery time for Expedited Parcel is summarized in the table below. The shipping charges for Expedited Parcel are to be calculated based on the destination postal code. Please contact us at sales@case123.com for details.
Expedited Parcel Delivery Standards
Delivery Zone
Local
Regional
National
Major Urban Centres
1 day
1 up to 3 days
2 up to 7 days
Non-major Urban Centres
1 day
up to 4 days
up to 11 days
Northern Regions and Remote Centres
1 day
up to 6 days
up to 13 days
US Shipping All shipping to United States are shipped with USPS First-Class Mail Package, and would generally take 4-7 business days to deliver.
Before you purchase any item, please take this into
considerations. Speed up in delivery time (2 business days) would required Priority Mail shipping, and would cost an extra $5. Please contact us for details.
Please contact us at sales@case123.com for details. International Shipping
International orders are shipped through Canada Post International Parcel. International shipping typically costs $2.00. Please note that international shipping can
take up to 18 business days, and it provides no proof of delivery and no tracking, so we are unable to cover the risk of loss and damage . Before you purchase any item, please take
this into considerations.
Shipping Schedule
The daily shipping cut off time is 9:00 PM
EST/EDT (6:00PM PST/PDT) for next buseinss day shipping. For example, if payment is received after 9:00 PM EST on Friday, the order will be shipped on Monday. Please note that statutory
holidays and weekends are not accounted for as business days.
Tracking Numbers
Please note that tracking numbers are not
available for Canada Post Lettermail, USPS First Class Mail and International Parcel. Tracking numbers are available for expedited parcel,
and Xpresspost shipping methods only.
Returns and Refunds
Please read the title and descriptions of the products carefully prior to purchase to avoid ambiguity.
At Case123, we strive to ensure Customer Satisfaction Guarantee. If for any reason you are not satisfied with our product, you may return the product to within the first 30 days from the date of shipment. We will gladly exchange for a equal or lesser vallue product or issue a full refund (excluding the shipping cost), whichever you prefer.
All product must be returned in its original packagin, and int he same condition as sold to you. All parts, accessories and documentation must also be returned.
Please note we do not accept any postage due return shipments. Customer will need to pay for return shipping cost.
Returns and refunds/replacements are available for defective items. Please contact us at sales@case123.com along with pictures illustrating the defects, and we will be happy to provide you with a replacement.
Contact Us
For more information about our products, problem with your purchase, or any other inquiries, please contact us at sales@case123.com.
